Privacy Policy
Ancient Wisdom • Modern Privacy Protection
This Privacy Policy describes how Mohastra ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mohastra.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any updates will be published on this page.
How We Collect And Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources. The information we collect depends on how you interact with our website and services.
In addition to the uses described below, we may use collected information to communicate with you, provide services, comply with legal obligations, enforce our terms, and protect our business and customers.
What Personal Information We Collect
✦ Information We Collect Directly From You
- Basic contact details (name, email, phone number, address)
- Order details (billing, shipping, payment confirmation)
- Account details (username, password)
- Shopping activity (cart and wishlist)
- Customer support communications
✦ Information Collected Through Cookies
We automatically collect information about your interaction with our Services through cookies, pixels, and similar technologies.
This may include browser information, IP address, device information, network connection details, and website activity.
✦ Information From Third Parties
- Companies supporting our store such as Shopify
- Payment processors handling transaction information
- Analytics and marketing partners
- Shipping and fulfillment providers
How We Use Your Personal Information
Providing Products And Services
We use your personal information to process payments, fulfill orders, send notifications regarding purchases, returns and exchanges, manage accounts, arrange shipping, and enable product reviews.
Marketing And Advertising
We may use your information to send promotional emails, special offers, marketing communications, and relevant advertisements.
Security And Fraud Prevention
We use information to detect, investigate, and prevent fraud, unauthorized activity, and security threats.
Communicating With You
We use your information to provide customer support, respond to inquiries, and improve our Services.
Cookies
Like many websites, we use Cookies to improve website functionality, remember preferences, analyze visitor behavior, and enhance user experience.
For information regarding Shopify Cookies, please visit: https://www.shopify.com/legal/cookies
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
- With vendors and service providers acting on our behalf
- With business and marketing partners, including Shopify
- When you provide consent or request disclosure
- Within our corporate group and affiliates
- When required by law or legal process
- To protect our rights, property, and customers
We do not use or disclose sensitive personal information for inferring personal characteristics about you.
User Generated Content
The Services may allow you to submit reviews and other user-generated content. Information submitted publicly may be visible to other users and visitors.
Third Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of such third-party websites.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children.
Security And Retention
We take reasonable precautions to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to Access
- Right to Delete
- Right to Correct
- Right to Data Portability
- Right to Restrict Processing
- Right to Withdraw Consent
- Right to Appeal Decisions
- Right to Manage Communication Preferences
You may exercise these rights by contacting us using the details below.
Complaints
If you have concerns regarding how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant authority.
Contact Us
Email: info@mohastra.com
Address: [Your Mohastra Business Address]